| |
Membership Registration |
| Q |
Why do I need to be a ReloadShop member?
What are the benefits? |
| A |
You would be able to make a purchase from the ReloadShop
through a secured connection. You could also post comments in
our Review
Section. Besides, you would also be more informed through
our Mobile
Phone Reviews and Mobile
News. |
| |
Back to top |
| Q |
How do I become a ReloadShop member? |
| A |
You have to register
as a TIMENet Member and then get an authentication from Mobile88. |
| |
Note: You would only need to register ONCE.
Please remember your login name and password for your next purchase.
You will not need to register again |
| |
Back to top |
| Q |
I find myself having to register twice. Why? |
| A |
For some new members, if you are not a TIMENet member, you
will have to:
- Register
as a TIMENet member
- Authenticate your membership
|
| |
Back to top |
| Q |
What is an Authentication? Why it is important? |
| A |
Authentication is a security procedure to certify the validity
of a user. A secured “ID tag” would be assigned
to each user to track their activities in the ReloadShop.
The Authentication process is to verify the User’s
details and transactions. It is important especially to rectify
purchasing problem(s) (if there is any). Besides, it is also
as a security feature that we have to protect our users against
frauds.
Note: Don’t worry, you don’t
have to authenticate every time you make a purchase. It’s
a one-off procedure when you register as a ReloadShop member
|
| |
Back to top |
| Q |
What is the Terms
of Services? |
| A |
You could refer to Terms
of Services |
| |
Back to top |
| |
Purchase |
| Q |
What do I need to make a purchase? |
| A |
You will need:
- A prepaid mobile phone number
- To register as a ReloadShop member
- A payment method, (i.e. online
banking account or credit card)
|
| |
Back to top |
| Q |
How do I make a purchase? |
| A |
Please refer to How To Buy. |
| |
Back to top |
| Q |
What are the payment method(s)? |
| A |
During registration, you will have to select a payment method.
There are 2 payment options:
|
| |
OPTION 1: AllianceOnline,
Maybank2u, RHB or Telemoney (Redhot) Payment |
| |
| Q |
Is there a limit for payment made through AllianceOnline,
Maybank2u or Redhot Telemoney? |
| A |
No, there’s no limit. |
| |
Back to top |
| Q |
I have an Alliance saving account, how do I make a purchase
from ReloadShop? |
| A |
You can either make payments through AllianceOnline
via the Internet or pay at any Alliance Bank counter in
Malaysia. For payment via AllianceOnline, you will get
your PIN immediately over the Internet. If you are paying
from an Alliance Bank counter, the PIN will reach you
via SMS within 1 working day. |
| |
Back to top |
| Q |
How soon would I receive my PIN if I make the payment
via Maybank2u.com? |
| A |
Once you make payment through Maybank2u.com, Maybank2u.com
needs 24 hours to confirm the status of the payment. Subsequently,
the PIN will be delivered to the email address as registered
at www.mobile88.com/reloadshop with the conditions below:
- On next banking day if transferring is made on Monday
to Thursday (e.g. If you transfer on Monday, the PIN
will be delivered on Tuesday and so on).
- On Saturday (for banking day only) or next Monday
(if Saturday is not a banking day) if transferring
is made on Friday.
|
|
| |
OPTION 2: Credit Card Payment |
| |
| Q |
What procedure should I follow after selecting my Credit
Card (Visa or MasterCard) as a payment option during registration.
|
| A |
After entering your credit card details during registration,
fax a photocopy of your NRIC (both sides) and credit card
(both sides) to +60-3-92003333 (please write down your
login name and contact number on the document). Upon receiving
your document, we will take 3 working days to verify your
particulars. Upon verification, you will receive an approval
notification via email. |
| |
Back to top |
| Q |
How would I receive my ‘purchase’? |
| A |
You would get a PIN number from us after the payment
has been confirmed. The delivery method of the PIN depends
on your payment method. Click here
to see the PIN delivery methods. |
| |
Back to top |
| Q |
What is the difference Instant and non-Instant? |
| A |
Instant refers to the speed of delivery of the PIN you
have purchased. This depends on the payment method that
you chose. |
| |
| Payment Mode |
Delivery |
| Credit Card |
Instant |
| AllianceOnline |
Instant |
| Maybank2u |
Instant |
| Redhot Telemoney |
Instant |
|
|
| |
Back to top |
| |
PIN Delivery |
| Q |
What is a PIN? |
| A |
A PIN is the authentic numbers that lets you reload the amount
you purchased into your prepaid mobile. |
| |
Back to top |
| Q |
How will I receive my reload PIN and when I will receive it? |
| A |
| Payment Mode |
Delivery |
Delivery Channel |
| Credit Card |
Instant |
Internet |
| AllianceOnline |
Instant |
Internet |
| Maybank2u |
Instant |
Internet |
| Redhot Telemoney |
Instant |
Internet & Mobile Phone |
|
| |
Back to top |
| Q |
What should I do if I do not get the reload PIN instantly? |
| A |
You may contact Mobile88's customer support at 60+3-9200
5555 during office hours (Monday to Friday, 9am* to
5pm*, Saturday, 9am* to 1pm*) or send us an email to support@mobile88.com. |
| |
Back to top |
| Q |
My computer shuts down while printing out the mobile prepaid
reload PIN that I purchased online, what should I do? |
| A |
You may contact Mobil88’s customer support at +60-3-9200
5555 during office hours (Monday to Friday, 9am* to
5pm*, Saturday, 9am* to 1pm*) or send us an email to support@mobile88.com. |
| |
Back to top |
| Q |
What is “Live Support”? |
| A |
“Live Support” is an online support provided by
Mobile88’s Support Team for customers who encountered
problems during registration, purchasing and other relevant
inquiries. To access “Live Support”, please click
here. |
| |
Back to top |
| Q |
Is “Live Support” a 24 hours online service? |
| A |
No, “Live Support” is available from 9am* to 4pm*
from Mondays to Fridays and 9am* to 12pm* on Saturdays. |
