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tcchong28
Senior Member (Posts: 252)
Joined: 20 October 2002
Phone: Dopod 838 Pro, Nokia N95
Provider: Celcom Postpaid, Celcom Prepaid
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| Posted: 22 August 2004 at 12:26am
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chenpyee,
I think that status is happened quite long time ago...as i known and tried recently < 5 secs celcom careline will pickup the call , compare with last time sometime need to wait more than 10 mins or even 30 mins.
Finally, celcom really take care their customer line service. Great and happy. 
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summersnow
Senior Member (Posts: 282)
Joined: 16 December 2003
Phone: Nokia N73, Nokia 6610
Provider: Maxis Postpaid, Digi Prepaid
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| Posted: 23 August 2004 at 10:23am
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In my opinion, Celcom Customer Service Consultant picks up the call less than 5 sec because their call volume is low or their available agent is high.
I had called to Hotlink and Digi few times before,sometime my line is connected to the CSC directly and sometime the system will put me on hold and i have to wait in their waiting queue.
It's great that Celcom providing such good service to its customer!
About the issue of calling back customer, i did receive replied calls from Hotlink CSC eventhough i disatisfied with their solutions or answers.
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dymc
Newbie (Posts: 1)
Joined: 09 September 2004
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| Posted: 09 September 2004 at 1:47am
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digi is a best operator in m`sia
i`m a celcom  user b 4, but when i started using digi
only i know how good the digi network and service their given
2 me i`m not saying others operator no good ! but i think digi is
the best !!!!!!!!!!
Edited by dymc on 09 September 2004 at 1:53am
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leechorwin
Senior Member (Posts: 312)
Joined: 08 September 2000
Phone: Nokia 6630, Samsung S300
Provider: Maxis Prepaid
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| Posted: 10 October 2004 at 1:19pm
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Celcom careline is pretty good if compare to Maxis. As maxis customer careline just priority to postpaid. The treat postpaid customer at the hill top, while prepaid customer at the bottom of hill. This is not fair to prepaid customer as major of earning for maxis is from prepaid customer.
May be...... all hotlink customer should boycot and change to 016 at once time..... for them to shock that.... customer may do something. Dont think silent mean nothing..... digi 016 now offer pretty good service, and the value added service to prepaid is pretty good and value too... Recommended to new users.
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mp417d
Senior Member (Posts: 527)
Joined: 23 July 2003
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| Posted: 10 October 2004 at 7:45pm
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I know maxis will thought if prepaid helpline must got people main the helpline. But it is a responsible for them to provide helpline FOC. Takkan ask something have to pay? Why DiGi such a small foreign company can offer so many great benefits for their customers but maxis, a local company can't gives their local user the same benefits? It is sound rediculous?
Hotlink prepaid is like Maybank's "Priority Customers". People that contribute much like postpaid user only entitle for helpline FOC while normal prepaid user can't enjoy it?
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irwan76
Newbie (Posts: 3)
Joined: 11 October 2004
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| Posted: 11 October 2004 at 3:08pm
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I am fully agree with dymc Newbie, what he say is obsolutely right!!
As maxis customer careline just priority to postpaid. The treat postpaid customer at the hill top, while prepaid customer at the bottom of hill. This is not fair to prepaid customer as major of earning for maxis is from prepaid customer May be...... all hotlink customer should boycot and change to 016 at once time
 digi is a best operator in m`sia
i`m a maxis  user b 4, but when i started using digi only i know how good the digi network and service their given 2 me  i`m not saying others operator no good ! but i think digi is the best !!!!!!!!!!
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khooyc
Senior Member (Posts: 286)
Joined: 26 June 2004
Phone: Dopod 818pro, Sony Ericsson T610
Provider: Maxis Prepaid, Maxis Prepaid
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| Posted: 23 November 2004 at 5:14pm
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I totally agreed the services provided to prepaid customer is poor. Their priority always on postpaid customer. Are they treated us a one off customer?
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khooyc
Senior Member (Posts: 286)
Joined: 26 June 2004
Phone: Dopod 818pro, Sony Ericsson T610
Provider: Maxis Prepaid, Maxis Prepaid
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| Posted: 23 November 2004 at 5:14pm
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good
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khooyc
Senior Member (Posts: 286)
Joined: 26 June 2004
Phone: Dopod 818pro, Sony Ericsson T610
Provider: Maxis Prepaid, Maxis Prepaid
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| Posted: 23 November 2004 at 5:15pm
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I think so
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mobileET
Senior Member (Posts: 518)
Joined: 19 August 2004
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| Posted: 23 November 2004 at 5:21pm
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Personal experience on customer service from Telcos.....
Maxis was very good at the beginning but once they become Big brother ... getting worse.
DiGi is the best in term of Customer service ..and
they know how to play the games as the smallest Telco.
Celcom ... don't know what to say cause no longer their subscriber
...was their 010 customer but service suck during that time ... cause
only 1 telco.
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