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wcsb73
Newbie (Posts: 2)
Joined: 25 May 2001
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| Posted: 26 May 2001 at 3:33pm
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they say they'll call back but never until we ourself have to call back to them..and when ever they tell their name,..and the next time you mention that name and they say no such person by that name....
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eyez98
Newbie (Posts: 19)
Joined: 30 October 2002
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| Posted: 05 August 2004 at 7:59pm
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i can relate to that.. same experience the last time i called there,.. but i rarely call so i don't know if that's their normal service..
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twinclue
Moderator Group (Posts: 711)
Joined: 22 April 2002
Phone: Motorola RAZR2 V9, Nokia E90
Provider: Maxis Postpaid, Digi Postpaid
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| Posted: 06 August 2004 at 2:47am
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But their CS is better than other Telcos IMO. :D
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zuzdean
Newbie (Posts: 8)
Joined: 11 April 2002
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| Posted: 06 August 2004 at 9:55am
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Just sharing...
Screenshots...: Sorry Maxis, I can't take your chocolate
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jack_smith
Senior Member (Posts: 276)
Joined: 03 July 2004
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| Posted: 06 August 2004 at 10:25am
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Recently, I heard some bad comments from my colleagues who used Maxis ... expensive any service getting worst. I beleive time for Maxis to look into this matter before their customer switch to other competitors
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summersnow
Senior Member (Posts: 282)
Joined: 16 December 2003
Phone: Nokia N73, Nokia 6610
Provider: Maxis Postpaid, Digi Prepaid
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| Posted: 08 August 2004 at 2:56pm
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You guys should understand their situations!!!I think they are frustrated with services that provided by their boss' company!!!
I think...Maxis Customer Service is better than Celcom Customer Service....but I prefer Digi Customer Service...
What is your opinions?
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twinclue
Moderator Group (Posts: 711)
Joined: 22 April 2002
Phone: Motorola RAZR2 V9, Nokia E90
Provider: Maxis Postpaid, Digi Postpaid
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| Posted: 09 August 2004 at 7:41pm
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Yeah I also prefer DiGi CS. Much more professional than maxis IMO. :D
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yanzi
Newbie (Posts: 27)
Joined: 11 June 2003
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| Posted: 10 August 2004 at 5:15pm
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But actually celcom customer service much better than maxis since i changed to celcom from maxis half yr ago. Celcom customer service was improved really a lot since i joined, i really can felt it. Wat i complaint to them they can solve it very fast (eg : LIne quality and coverage problem), so, i really happy wat they do for me. 
Edited by yanzi on 10 August 2004 at 5:17pm
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mecelcom
Groupie (Posts: 58)
Joined: 15 May 2004
Phone: Nokia 3100
Provider: Celcom Prepaid
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| Posted: 11 August 2004 at 4:03pm
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Celcom Customer Service iz better than Maxis CS. That day I try to
calll 1111 from my 019 and below 5 seconds, they answered my call,
rather than Maxis, they rarely answer the call even after 1 minute. I
know coz I have Hotlink and Xplore. But I prefer Xplore....
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chenpyee
Groupie (Posts: 78)
Joined: 21 November 2000
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| Posted: 21 August 2004 at 7:57pm
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I disagree the fact that u all say Maxis will not call back. I tried many times to call Maxis any time and they manage to call me back after 5 minutes. And this include MIDNIGHT also. I have been working as a staff at handphone shop which requires me to call to their customer service frequently. Celcom and DiGi customer service was really BAD. Especally Celcom take me 10minutes to answer my call. Its radiculous man.
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